Privacy Policy

We collect the information you give us when you contact us for service. That includes your name, phone number, email address, and the service address where we'll be working on your water heater.

We also collect details about your water heater and the problem you're having, so our technicians can show up prepared. If you pay by card, we collect payment information to process the transaction.

When you use our website, we automatically collect some technical data like your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.

We use your information to schedule your service call, send a technician to the right address, and keep you updated on arrival times.

We use your contact details to follow up after the repair, answer any questions, and honor our warranty on parts and labor.

We also use your information to improve our services, train our team, and send you occasional reminders or offers if you've opted in. You can opt out of marketing messages at any time.

Our website uses cookies and similar technologies to remember your preferences and understand how visitors move through the site.

Cookies help us see which pages are most helpful and where we can improve. You can set your browser to refuse cookies, but some parts of the site may not work as well if you do.

We use trusted third-party tools like Google Analytics to track website traffic and see how people find us. These tools collect anonymous data such as pages visited and time on site.

We may also use scheduling, payment processing, and customer communication platforms. These providers only access your information to perform their specific service for us, and they're required to keep it confidential.

We do not sell your personal information. Ever.

We share your information only with our own technicians and trusted service providers who help us run the business, like payment processors and scheduling software. They only get what they need to do their job.

We may disclose information if required by law, such as in response to a court order or to protect the safety and rights of our customers and our team.

We keep your service records for as long as needed to honor our warranty and meet legal and tax requirements. That usually means a few years after your last service with us.

When we no longer need your information, we securely delete or destroy it. If you ask us to remove your data, we'll do so unless we're required to keep it for legal reasons.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. That includes secure storage and limiting access to only those who need it.

No method of transmission over the internet is 100% secure, but we work hard to safeguard your data. If you ever notice something suspicious, contact us right away.

You can ask us what personal information we have about you, and request a copy. You can also ask us to correct or delete it.

If you've signed up for marketing messages, you can opt out at any time by calling us or using the unsubscribe link in our emails. We'll honor your request promptly.

To exercise any of these rights, just reach out using the contact information below. We may need to verify your identity before we can help.

Our services are meant for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us information, please contact us so we can delete it.

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version here with a new effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information.